| ORDERS over $50 West Coast ORDERS over $125 East Coast  |
Our North Salt Lake, Utah based luggage repair facility stocks over 50,000 parts! With over 40 years in business, we can repair most luggage problems.
FREE Pre-Travel Inspection Service
Travel without luggage hassles with our FREE pre-travel luggage inspection service!
We offer FREE In-Person verbal repair quotes to determine if it's the right fit! (Written quotes have a fee)
(NOTE: We DO NOT ship parts. Every case is unique and customized • In-person authorization on ALL repairs is required)
Q: Do we charge for a quote on a repair? We don't charge for a verbal quote. If a written quote is needed, we require the damaged suitcase in-store for inspection. There is a $30 charge that will be deducted when the repair is completed by us.
Q: How long does a typical repair take? We try and accommodate all types of traveler's needs and demands. A minor repair may be done on the spot or within two weeks. Priority goes to out of town guests. Expedited fee is $30 if needed.
Q: What kind of repair work can we do? We pride ourselves in repairing all sorts of soft-sided & Hardside items. Don't hesitate to call or bring in that heirloom you thought could never be repaired.
Q: How much does a repair cost? We'll review the repair while you wait and determine the price. Our rate is $95/hour plus parts, unless it's covered by a Briggs and Riley or International Luggage warranty.
Q: What can a traveler or missionary do IF they have multiple bags and the upright handle breaks on the larger bag? A two wheel piggyback system is very best, BUT you can do it in an emergency with a 4 wheel bag. (watch the attached videos)
Q: Can I ship my broken suitcase/bag in for repair? We require all repairs to be dropped off in-person. Each repair is customized and will be reviewed when you bring in your case to bring your case back to proper function again.
Q: Can you replace zippers? Yes, but because we have to replace the zipper on a existing built case we use a hand crank sewing machine and the distance will not be even along the entire zipper. On curved zippers there will always be bunching on the turns. (see example of picture)
| Luggage Repair Prices are approximate: | ||
| Carry Handle or Side Handle | Starting at $38.00 | |
| Luggage Cleaning | Starting at $49.99 for carry-ons | |
| Upright Pull Handle with bars | Starting at $95.00 | |
| Wheel, 2 wheel | Starts at $45.00/per wheel | |
| Wheel, Spinner (4 Wheel bag) | Starts at $45.00/per spinner wheel (customized) | |
| Zipper Slider installed with zipper stops | Starts at $38.00 per slider | |
| Zipper Tab | Starts at $6.00 | |
| Formal bid for Common Carrier claim (The bid can be applied towards the repair) *see store for full details | $30.00 per bag | |
| Hourly fee, Zipper Restitch, custom sewing, etc... | $95.00/hour | |